UDW Job Description: Talent Acquisition & Development Manager

UDW Overview:  
United Domestic Workers of America, UDW/AFSCME Local 3930 is a statewide labor union that represents more than 200,000 home care and family child care providers in 45 counties in California. Founded in 1979, UDW is a diverse, progressive labor organization that seeks dynamic, committed individuals who will support our members and those for whom they care locally, statewide, and at the national level. 

UDW is one of California’s largest labor unions. We consistently support and lead important social justice initiatives like fighting for racial justice, income inequality, and affordable health care for all. We are committed to respect and dignity for seniors, people with disabilities, and the children in our care. We fight for better working conditions and fair pay for home care and child care providers, and full funding for life-saving programs like In-Home Supportive Services (IHSS) and subsidized family child care. For more information about UDW, please visit our website at www.udw.org. 

Job Information: 
Job Title: Talent Acquisition & Development Manager
Job Type: Exempt (Salary)
Department: Human Resources
Reports to: Assistant Human Resources Director 
Job Location:  San Diego, CA 
UDW Office Hours - Monday to Friday, 9:00 AM to 6:00 PM, Hybrid (In office/remote)
Salary Range: $64,480 - $101,323/year (depending on experience)
Work Arrangements: Hybrid (baseline is three days in office and two days remote) Must be able to travel, locally and statewide.

Job Summary:
The Talent Acquisition & Development Manager is responsible for the full lifecycle of talent management within UDW, from attracting and recruiting top talent to fostering employee growth and ensuring long-term retention. This role manages and coordinates organization-wide efforts to develop and implement data-driven performance management, quality improvement, and talent development programs aligned with UDW’s strategic initiatives. Working closely with leadership and hiring managers, the Talent Acquisition & Development Manager will develop and execute innovative strategies to build robust talent pipelines, enhance the candidate and employee experience, improve training effectiveness, and empower managers to identify and cultivate growth opportunities for their teams. This position will champion a culture of continuous learning and development, ensuring UDW has the skilled and engaged workforce necessary to achieve its mission

Essential Duties and Responsibilities:

Talent Acquisition Management:
•    Develop and implement talent acquisition strategies and programs supporting UDW’s organizational goals, ensuring compliance with EEO laws and identifying and implementing best practices for talent acquisition.
•    Create and analyze metrics to maximize and align resources, evaluate the effectiveness of sources of hire, and monitor recruitment performance goals, activities, and requisition volume.
•    Manage the full-cycle recruitment process, streamlining the selection process to support cross-organizational recruitment needs. This includes setting strategic priorities, building employer brand awareness, enhancing the candidate and hiring manager experience, leveraging employee referrals and social media connections, and hosting/participating in internal and external events and career fairs.
•    Ensure a positive candidate experience through a high-quality recruitment, feedback, and communication process.
•    Identify, build, and maintain relationships with 3rd party external recruiting firms, professional social networking platforms, and other job boards.
•    Cultivate strong relationships with industry professionals and establish industry partnerships to expand networks.
•    Develop and deliver interview and selection training to hiring managers and partners involved in the interview process.
•    Build robust and trusted advisor relationships with hiring managers across UDW leadership to proactively recognize and anticipate recruiting needs.
•    Understand evolving business-critical needs and adapt to priority changes in support of the organization.
•    Manage the overall onboarding process to ensure compliance and consistency in orienting new employees.
•    Monitor applicant tracking requirements and notices to ensure UDW compliance.
•    Develop strategies to source and attract qualified candidates by studying job descriptions, qualifications, advertising mediums, and sourcing methods.
•    Minimize the cost-per-hire by ensuring an effective and efficient recruitment lifecycle.
•    Build and maintain accurate KPIs using the Applicant Tracking System and other tools.
•    Partner with management to ensure strategic recruiting goals, policies, and programs are aligned with business initiatives.
•    Design, develop, and implement processes to achieve business goals and create an internal bench of top talent.
•    Perform analyses and forecast the hiring needs of departments.
•    Create sustainable talent acquisition recruitment strategies and techniques.
•    Plan, develop, manage, and oversee employer branding activities related to talent acquisition.
•    Motivate employees to be brand ambassadors and develop employee referral programs.
•    Source and discover top talent for open positions using job boards and community partnership connections.
•    Review employment applications and create background check reports.

Talent Development Management:
•    Assess Training Needs: Conduct thorough needs assessments to identify skill gaps and development opportunities across the organization, focusing on areas where managers need support in identifying growth potential within their teams.
•    Recommend effective training programs, workshops, and resources to address identified needs, including leadership development, technical skills, and professional development. Focus on improving training effectiveness through innovative delivery methods and measurable outcomes.
•    Performance Management: Support performance management process, ensuring it is aligned with organizational goals and provides employees with clear expectations, regular feedback, and opportunities for growth.
•    Coaching and Mentoring: Establish and promote coaching and mentoring programs to support employee development and knowledge sharing.
•    Succession Planning: Develop and manage a comprehensive succession planning program to identify and prepare high-potential employees for future leadership roles.
•    Employee Engagement: Implement strategies to enhance employee engagement and satisfaction, fostering a positive and supportive work environment that encourages growth and development.
•    Evaluate and Improve: Continuously evaluate the effectiveness of talent development programs and make data-driven improvements to ensure they are meeting the needs of the organization and its employees.
•    Collaboration with Managers: Work closely with managers to develop professional  development plans for their team members.
•    Conduct employee satisfaction surveys, interviews, and focus groups to assess and recommend measures to improve employee retention and development.
•    Evaluate the talent management process consistently to enhance the candidate’s experience, improve talent acquisition plans and ensure all UDW employment standards are met.
•    Manage staff and organizational changes in coordination with staffing and recruitment initiatives.
•    Serve as a member of the Human Resources leadership team, contributing to advancing the department’s vision and mission.
•    Assist with department projects and perform other duties as assigned, which are reasonably within the scope of work in this job classification.

Knowledge, Skills, and Abilities: 
•    Technical knowledge of labor and employment law, and full-cycle recruiting, sourcing, employment branding, and employee experiences.
•    Knowledge of job posting sites and professional social media platforms.
•    Knowledge of various interviewing methods.
•    Strong analytical and problem-solving ability to improve situations for employees.
•    Negotiation tactics.
•    Ability to create effective programs.
•    Data analysis skills.
•    Conflict resolution skills.
•    Passion for improving others’ well-being.
•    Technology skills with experience using various HR software programs, including cloud-based human capital management software, full-scale recruitment suite software, applicant tracking systems, job board platforms and career landing pages.
•    Ability to multi-task in a fast-paced environment.
•    Ability to engage and train internal stakeholders across multifunctional teams through effective communication.
•    Execution, attention to detail, initiative, conflict resolution, customer focus, collaboration, building ownership and commitment, establishing direction, drive for change, and getting organizational support.
•    Strong strategic and tactical skills. 
•    Must be highly adaptable and organized; able to prioritize and meet target dates in a changing environment.
•    Able to communicate effectively both in-person and through written correspondence and presentations with candidates, peers, managers, and leadership. Sound judgment, high integrity, and ability to maintain strict confidentiality.
•    Excellent verbal and written communication and human relations skills. 
•    Ability to manage info/data for tracking, analysis, reporting, and driving-related actionable objectives.
•    Ability to manage competing priorities and time-sensitive tasks while ensuring accurate completion.
•    Ability to use independent judgment, problem-solve and answer questions.
•    Ability to handle and work with highly confidential information. 
•    Results driven and accountable for actions; high-quality focus on planning and execution.
•    Ability to work independently yet sees others as partners and essential team members. 
•    Strong organizational and systems implementation. 
•    Professionalism – Tactfully approaches others; Reacts well under pressure; Follows through on commitments.
•    Proficient in Microsoft Office applications with experience in designing materials (e.g., flyers, presentations, landing pages) for promoting job positions using company brand guidelines; ability to collaborate with Communication Department to develop aesthetically pleasing marketing materials to effectively promote positions and attract top talent.

Preferred Qualifications:
•    Bachelor’s degree in human resources management, business administration, or relevant field.
•    5 to 7 years of relevant recruiting work experience as a high-level recruiter, talent acquisition specialist, or similar position.
•    5 to 7 years of experience in leadership or supervisory experience.
•    Proficiency and passion for research and sourcing through direct channels, social media, internet sourcing, and networking
•    Demonstrated proficiency in the delivery of full cycle recruitment strategies to generate candidates and identify methods to expand talent communities and pipelines.
•    Strong experience in end-to-end recruitment, working within set deadlines in a systematic and organized manner.
•    Solid understanding of federal and state employment laws and regulations
•    Outstanding communication and interpersonal abilities.
•    An analytical mindset with excellent organizational skills.
•    Proven ability to successfully accomplish timely completion of multiple projects with competing deadlines. 
•    A high level of professionalism, honesty, integrity, and work ethic are essential. 
•    Computer literacy and knowledge of Microsoft Office products  
•    Strong communication and training delivery skills
•    Energetic, enthusiastic, and self-motivated
•    Excellent time management and prioritization skills
•    HR certifications: PHR, SPHR, SHRM-CP, SHRM – SCP credential
•    Fluency in Spanish

Requirements: 
•    Ability to work from UDW’s office 3 days/per week.
•    Willingness to travel as needed.

Preferred Bilingual Language(s) in either:
•    Spanish 
•    Vietnamese 
•    Korean
•    Tagalog
•    Russian 
•    Assyrian
•    Somali

Employee Benefits:
•    Health Insurance
•    Vision Insurance 
•    Dental Insurance
•    Life / AD&D
•    Long Term Disability (LTD)
•    401(k) Savings Plan
•    Pension Plan
•    Vacation Benefits
•    Sick Leave
•    Personal Day (8hrs)
•    16 Paid Holidays
•    Upskilling through eLearning platforms

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and listen. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is required to stand, walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily exposed to an office-type environment. The employee will frequently work on or around office equipment and furniture. The noise level in the work environment is low to moderate. The employee will frequently work with deadlines under pressure and will occasionally be required to work alone. The employee is occasionally exposed to outdoor environments which can include exposure to vehicles, moving mechanical parts; vibration; odors, fumes, gases, smoke, dust, or airborne particles; and outside weather conditions.

Equal Opportunity Employer:
UDWA is an equal opportunity employer, and, as such, does not discriminate against an employee or applicant based on race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

Women, people of color, people with disabilities, and members of the LGBTQIA+ community are strongly encouraged to apply.