United Domestic Workers of America, UDW/AFSCME Local 3930 is a statewide labor union that represents more than 200,000 home care and family childcare providers in 45 counties in California. Founded in 1979, UDW is a diverse, progressive labor organization that seeks dynamic, committed individuals who will support our members and those for whom they care locally, statewide and at the national level. 

 

UDW is one of California’s largest labor unions. We consistently support and lead important social justice initiatives like fighting for racial justice, income inequality, and affordable health care for all. We are committed to respect and dignity for seniors, people with disabilities, and the children in our care.  We fight for better working conditions and fair pay for home care and childcare providers, and full funding for life-saving programs like In-Home Supportive Services (IHSS) and subsidized family childcare. For more information about UDW, please visit our website at www.udw.org.

 

Job Title: Employee Benefits & HR Administrator 

Job Type:  Exempt (Salary)

Department: Human Resources 

Reports to:  People & Performance Manager 

Job Location:  San Diego, CA

UDW Office Hours: Monday to Friday, 9:00 AM to 6:00 PM

Salary Range: $68,640.00 to $93,040.00/year (Depending on Experience)

Work Arrangements: Hybrid (baseline is three days in office and two days remote)

 

The Employee Benefits & HR Administrator will oversee and manage employee benefits programs, workers compensation and core Human Resources administrative functions. This role administers a wide range of benefits, including health insurance, retirement plans, and leave programs, while ensuring compliance with legal requirements. The position serves as a key resource for employees on workplace injuries, and medical accommodation requests, while supporting broader HR functions such as maintaining employee records and assisting with onboarding and offboarding processes. The ideal candidate possesses strong knowledge of benefits administration, workers compensation, leave management, HR practices, compliance requirements, and excellent communication and analytical skills to drive continuous improvement in UDW's benefits and wellness programs.

 

• Administer and coordinate employee benefit programs, ensuring compliance with all regulatory requirements.

• Manage and track employee leaves (FMLA, CFRA, PDL, ADA, and company-specific policies), ensuring proper documentation and communication with employees, managers, and healthcare providers. Facilitate smooth leave processes and return-to-work transitions.

• Oversees the workers' compensation program, including managing claims from initiation to resolution, coordinating with insurance carriers, and ensuring compliance with OSHA and California regulations; investigates workplace accidents/injuries, and maintains accurate reporting.

• Facilitates semi-monthly new hire benefit orientations, explaining plan options, eligibility, enrollment processes, and answering employee questions; ensures all new hires are properly enrolled in benefit programs.

• Serve as a resource for employees regarding benefits questions and concerns.

• Support annual open enrollment, including benefit changes, online enrollment, and vendor coordination. Collaborate with benefits brokers, vendors, and HR team members to ensure smooth program delivery.

• Maintain and optimize benefits administration systems, including employee self-service portal.

• Conduct regular audits of benefits processes and documentation to ensure compliance.

• Implement engagement initiatives to enhance participation in wellness and financial programs.

• Stay current on benefits-related legislation and update policies and procedures in conjunction with the Employee Relations & Compliance Manager. 

• Ensure timely and accurate completion, filing, and distribution of all required federal, state, and local employee benefits compliance reports and disclosures. 

 

• Manage calendar and outlook inbox, schedule and prioritize meetings and appointments for the HR Team. 

• Answer HR-related inquiries from employees and applicants, referring complex questions as necessary.

• Provide general clerical support, including document preparation, invoice processing and mail distribution for the HR team. 

• Maintain and update employee records, files, and department documentation, ensuring confidentiality. 

• Perform periodic audits of HR files to ensure accuracy and completeness.

• Support planning and execution of special events, organization-wide meetings, employee recognition, and celebrations.

 

• Benefits Administration: In-depth understanding of employee benefits programs (health, dental, vision, retirement, disability, PDL, FMLA, COBRA, etc.), including plan design, eligibility, enrollment, and claims processing.

• Compliance and Regulatory Knowledge: Strong knowledge of federal and state laws and regulations affecting employee benefits (e.g., ERISA, ACA, COBRA, FMLA, ADA, HIPAA, GINA, Section 125, Workers’ Compensation, DOL, IRS, Medicare, Social Security).

• HR Policies and Procedures: Familiarity with HR best practices, onboarding/offboarding, and documentation standards.

• Financial Acumen: Understanding of financial statements, cost analysis, and the financial impact of benefits programs.

• HR Technology: Proficiency with HRIS, payroll, and benefits administration software; ability to adapt to new technology platforms.

• Data Security and Confidentiality: Knowledge of data protection principles and best practices for handling sensitive employee information.

• Analytical Skills: Ability to analyze benefits data, identify trends, conduct audits, and prepare reports for decision-making.

• Organizational Skills: Highly organized; able to manage multiple tasks, prioritize deadlines, and maintain accurate records in a fast-paced environment.

• Attention to Detail: Strong focus on accuracy for compliance, reporting, and documentation.

• Communication Skills: Excellent verbal and written communication; able to explain complex benefits information clearly to employees and stakeholders.

• Interpersonal Skills: Ability to build relationships, work collaboratively with colleagues, vendors, and employees, and provide excellent customer service.

• Problem-Solving: Effective at identifying, analyzing, and resolving benefits-related issues and employee concerns.

• Project Management: Capable of managing open enrollment, wellness initiatives, and other HR projects from planning to execution.

• Negotiation Skills: Experience negotiating with vendors and service providers to secure optimal benefits and rates.

• Adaptability: Comfortable with changing regulations, technology, and workplace priorities; able to learn and implement new processes quickly.

• Independent Judgment: Able to make sound decisions autonomously while knowing when to escalate complex issues.

• Training and Education: Ability to educate and train employees on benefits options, wellness programs, and HR policies.

• Confidentiality and Integrity: Maintain the highest standards of ethics, discretion, and professionalism when handling sensitive information.

• Leadership and Initiative: Demonstrate ownership, drive for results, and ability to lead or influence others even without formal authority.

• Customer Focus: Dedicated to providing responsive, accurate, and empathetic support to employees and internal clients

 

• Bachelor’s degree in human resources or related field or equivalent education and experience. 

• 3 to 5 years of progressive experience in benefits and leave administration, workers compensation programs and employee/retiree benefits programs.

• 3 to 5 years of experience coordinating benefits information systems. 

• Demonstrated experience maintaining comprehensive health and wellness benefit programs.

• Proven ability to accomplish timely completion of multiple projects with competing deadlines. 

• HR certifications: PHR, SPHR, SHRM-CP, SHRM – SCP credential

• Fluency in Spanish (preferred)

 

• Ability to work after hours and during the weekends for special events or as required.

• Some travel is required with reliable transportation.

 

• Spanish 

• Vietnamese 

• Korean

• Tagalog

• Russian 

• Assyrian

• Somali

• Arabic

 

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life / AD&D

• Long Term Disability (LTD)

• 401(k) Savings Plan

• Pension Plan

• Paid Vacation Days

• Paid Sick Leave

• Personal Day (8 hours)

• 16 Paid Holiday

• Floating Holiday

• Upskilling through eLearning Platforms

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and listen. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is required to stand, walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily exposed to an office-type environment. The employee will frequently work on or around office equipment and furniture. The noise level in the work environment is low to moderate. The employee will frequently work with deadlines under pressure and will occasionally be required to work alone. The employee is occasionally exposed to outdoor environments which can include exposure to vehicles, moving mechanical parts; vibration; odors, fumes, gases, smoke, dust, or airborne particles; and outside weather conditions.

 

 

UDWA is an equal opportunity employer, and, as such, does not discriminate against an employee or applicant based on race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS (888) 897-7781, dhs.gov/E-Verify